Technical FAQs 4

How do I replace the batteries on my smart lock box?

1. Use the pinhole key that was included in your Smart Lock box and press the tool into the pinhole on the bottom of the PIN Pad If you do not have the pinhole key still, a SIM Card tool or a paperclip may also work 2. Once the pinhole has been pressed, the top of the PIN Pad will pop off and you will then be able to replace the batteries 3.

Why is my smart lock still offline after replacing the battery?

If your Smart Lock is still offline after replacing the battery, skip to the section below for troubleshooting steps. 1. Slide the battery cover (the oval portion of the Lock labeled "SimpliSafe") off the device by pulling down on it. This will expose the batteries and allow you to replace them. 2.

How many batteries does a smart lock take?

The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12

How do I replace the battery on a SimpliSafe lock?

1. Slide the battery cover (the oval portion of the Lock labeled "SimpliSafe") off the device by pulling down on it. This will expose the batteries and allow you to replace them. 2. Once the batteries have been replaced, put the battery cover back on and slide the compartment up until it clicks into place. 1.

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